We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
Exchange can be done with the same product for size once; subject to availability.
If the size needed is not available, we will issue you a coupon code. The coupon code will be valid for 1 month from the date of issue.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at care@soulity.in
If your exchange is accepted, the product needs to be sent to us along with the tracking ID shared on the same mail trail. Items sent back to us without first requesting an exchange will not be accepted.
Once we receive the item, we will process the exchange within 7-10 working days.
You can always contact us for any exchange questions at care@soulity.in
In case of a return, the amount will be credited back to the customer in the form of coupon code.
Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellation and Refunds
Unfortunately, Cancellation and Refund are not possible against any orders. For any questions, please contact us at care@soulity.in.
