At SOULITY, we’re committed to delivering your fashion finds quickly and safely. Here’s everything you need to know about our shipping process.
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PREPAID ORDERS
Processing Time: • Orders processed within 48 hours of order confirmation • Processing happens Monday-Saturday (excluding public holidays) • Orders placed after 6 PM processed next business day • Orders placed on Sunday processed on Monday
Shipping Cost: • FREE SHIPPING on all prepaid orders • No minimum order value required • No hidden charges or fees • Completely free across India
Delivery Time: • Metro cities: 3-5 working days from shipment • Other cities/towns: 4-6 working days from shipment • Remote areas: 6-8 working days from shipment • Delivery Monday-Saturday only (no Sunday/holiday deliveries)
Tracking: • Tracking link sent via Email, SMS, and WhatsApp once shipped • Real-time delivery updates on WhatsApp • Track anytime: WhatsApp your order number to +91-9266858766 • Check status on website
Delivery Partner: Delhivery/Blue Dart (We use trusted courier partners for safe and timely delivery)
Need Delivery Updates? WhatsApp us at +91-9266858766 for instant delivery status!
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CASH ON DELIVERY (COD) ORDERS
Processing Time: • Orders processed within 2-3 working days of order confirmation • Processing happens Monday-Saturday (excluding public holidays) • Orders placed after 5 PM processed next business day • COD orders may take slightly longer for verification
COD Charges: • No COD charges • FREE COD service on all orders • Pay only product price at delivery • No hidden fees or handling charges
Shipping Cost: • FREE forward shipping (we cover shipping costs) • No additional shipping charges • Completely free across India
Delivery Time: • Metro cities: 3-5 working days from shipment • Other cities/towns: 4-6 working days from shipment • Remote areas: 6-8 working days from shipment • Delivery Monday-Saturday only
Tracking: • Tracking link sent via Email, SMS, and WhatsApp • Order confirmation sent on WhatsApp: +91-9266858766 • Delivery partner will call before delivery
Payment at Delivery: • Pay cash directly to the delivery partner • Please keep exact change if possible • Payment receipt provided by delivery partner • Valid ID may be required for verification
COD Order Support: WhatsApp +91-9266858766 for order confirmation and tracking updates!
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REVERSE PICKUP FOR RETURNS & EXCHANGES
Hassle-Free Returns with Doorstep Pickup!
We understand that returns can be inconvenient, so we’ve made it super easy. You don’t need to ship products back yourself. We arrange FREE pickup from your doorstep for all returns and exchanges!
How Reverse Pickup Works:
1. Request Return/Exchange • WhatsApp us at +91-9266858766 or email care@soulity.in • Share order number and reason for return • Include photos if product is defective/damaged
2. Get Approval (Within 24-48 hours) • We review and approve your request • Schedule FREE pickup from your address • Confirm pickup date and time slot via WhatsApp
3. Doorstep Pickup (Zero Effort!) • Our delivery partner comes to your address • Hand over the sealed package • Get pickup receipt/confirmation • No need to visit courier office!
4. Processing (1-2 days after we receive) • Exchanges: New size shipped immediately • Refunds: Processed within 7-10 business days • Store credit: Coupon sent via email/WhatsApp instantly
Pickup Charges: • Size/fit exchanges: ₹100 processing fee applies • Defective/damaged products: Completely FREE pickup • You only pay for exchanges due to size/fit preference
Pickup Timings: • Monday to Saturday: 10 AM – 6 PM • No pickups on Sundays and public holidays • Exact time slot confirmed via WhatsApp
Benefits of Our Pickup Service: ✓ No need to visit courier office ✓ No need to pack and arrange shipping ✓ Doorstep collection at your convenience ✓ Real-time WhatsApp updates ✓ Completely hassle-free process
Schedule Your Pickup: WhatsApp +91-9266858766
For complete return process details, see our Exchange and Return Policy.
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SHIPPING COVERAGE & SERVICEABILITY
Geographic Coverage:
We Ship Across India! • All major metro cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, etc.) • Tier 2 & Tier 3 cities
